Legal

Terms and Conditions of Business

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply products to you.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these, please contact us to discuss.
    • Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
  • You are an individual.
  • You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

Provisions specific to consumers are marked “CONSUMERS ONLY” and provisions specific to businesses are marked “BUSINESSES ONLY”.  Provisions which are not marked as specific to either consumers or businesses apply to both.   

  • BUSINESSES ONLY These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  1. Information about us and how to contact us
    • Who we are. We are Cream Connect Ltd, a company registered in England and Wales. Our company registration number is 11547031 and our registered office is at 19-21 Swan street, West Malling, ME19 6JU United Kingdom
    • How to contact us. You can contact us by writing to us at info@internationaldistribution.net or 19-21 Swan street, West Malling, ME19 6JU United Kingdom
    • How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  2. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or because we have cause to suspect that you are purchasing the products for improper use contrary to clause 5.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • We sell Mosa and Liss manufactured products sell to United Kingdom, Ireland, Spain and Portugal and ‘Silver’ manufactured products Worldwide. Our website and sales are for the promotion of these products only within the specified territories above. Unfortunately, we do not accept orders from addresses outside United Kingdom, Ireland, Spain and Portugal for Mosa or Liss manufactured products
  3. Our products
    • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
    • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  4. Use of our products
    • The use of our products is strictly limited to legitimate and lawful purposes as set out on our website.
    • Other than in accordance with proper use, you shall not consume or cause to consume our products, nor shall you re-sell our products for the purposes of consumption by an individual.
    • You agree to comply with the Psychoactive Substances Act 2016 as applicable and as updated from time to time.
  5. Our rights to make changes
    • CONSUMERS ONLY Minor changes to the products. We may change the product:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
    • CONSUMERS ONLY More significant changes to the products and these terms. In addition, we may make more substantial changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
    • BUSINESSES ONLY Changes to the products. We reserve the right to change the products if necessary to comply with any applicable law or regulatory requirement, or if the change will not materially affect the nature or quality of the products, and we will notify you in any such event.
  6. Providing the products
    • Delivery costs. The costs of delivery will be as displayed to you on our website and/or provided to you during the ordering process.
    • When we will provide the products. During the order process we will let you know when estimate that you will be provided with the products.
    • CONSUMERS ONLY We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • BUSINESSES ONLY Force majeure. We shall not be in breach of this contract nor liable for delay in performing, or failure to perform, any of our obligations under this contract if such delay or failure result from events, circumstances or causes beyond our reasonable control. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for four weeks, you may terminate this agreement by giving seven days’ written notice to the affected party.
    • Collection by you. We do not allow collection from any of our storage or offices facilities
    • If you are not at the delivery address when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
    • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
    • When you own goods. You own a product which is goods once we have received payment in full.
    • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      • deal with technical problems or make minor technical changes;
      • update the product to reflect changes in relevant laws and regulatory requirements;
      • make changes to the product as requested by you or notified by us to you (see clause 6); or
      • investigate any suspicion by us that you have or intend to use the products for improper use contrary to clause 5.
    • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 4) and you still do not make payment within seven days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.6).
  7. Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
      • if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
      • (CONSUMERS ONLY) if you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • (CONSUMERS ONLY) if you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
      • in all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 5.
    • CONSUMERS ONLY Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control; or
      • you have a legal right to end the contract because of something we have done wrong.
    • CONSUMERS ONLY Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. Where you exercise this right you will be liable to pay the costs of return.
    • CONSUMERS ONLY When you do not have a right to change your mind. Your right as a consumer to change your mind does not apply in respect of:
      • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
      • any products which become mixed inseparably with other items after their delivery.
    • BUSINESSES ONLY Ending the contract where we are not at fault. Other than in accordance with clause 1, you may not terminate a contract if you have received the products. If you want to terminate a contract before you have received the products, contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not yet sent but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  8. How to end the contract with us (including if you are a consumer who has changed their mind)
    • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      • Email. Email us at info@internationaldistribution.net.co Please provide your name, home address, details of the order and, where available, your phone number and email address.
      • Online. Complete the contact us https://www.internationaldistribution.net on our website.
      • By post. Write to us at 19-21 Swan street, West Malling, ME19 6JU United Kingdom, including details of what you bought, when you ordered or received it and your name and address.
    • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us at Cream Chargers LTD, 19-21 Swan street, West Malling, ME19 6JU. Please email us info@internationaldistribution.net.co for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
    • When we will pay the costs of return. We will pay the costs of return:
      • if the products are faulty or misdescribed; or
      • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.  

  • How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
  • CONSUMERS ONLY When we may make deduction from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    • Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
  • CONSUMERS ONLY When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
    • your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.
    • in all other cases, your refund will be made within 14 days of your telling us you have changed your mind
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
      • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
      • we suspect you of using the products for improper purposes contrary to clause 5.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  2. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@internationaldistribution.net 19-21 Swan street, West Malling, ME19 6JU, United Kingdom

  1. CONSUMERS ONLY Your rights in respect of defective products
    • We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rightsThis is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  See also clause 8.3.
  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or post them back to us. We will pay the costs of postage or collection. Please email us at info@internationaldistribution.net for a return label or to arrange collection.
  1. BUSINESSES ONLY Your rights in respect of defective products
    • We warrant that on delivery any products which are goods shall:
      • conform in all material respects with their description and any relevant specification;
      • be free from material defects in design, material and workmanship; and
      • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
    • Subject to clause 3, if:
      • you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 1;
      • we are given a reasonable opportunity of examining such product; and
      • you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

  • We will not be liable for a product’s failure to comply with the warranty in clause 1 if:
    • you make any further use of such product after giving a notice in accordance with clause 2(a);
    • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
    • the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
    • you alter or repair the product without our written consent; or
    • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
  • Except as provided in this clause 13, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 1.
  • These terms shall apply to any repaired or replacement products supplied by us under clause 2.
  1. Price and payment
    • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • When you must pay and how you must pay. We accept payment by bank transfer or bank deposit only and accept no cash or letters of credit. You must pay for the products before we dispatch them.
    • BUSINESSES ONLY No right of set-off. You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  2. CONSUMERS ONLY Our responsibility for loss or damage suffered by you 
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.
    • We are not liable for business losses. We only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
  3. BUSINESSES ONLY. Our responsibility for loss or damage suffered by you 
    • Nothing in these terms shall limit or exclude our liability for:
      • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979;
      • defective products under the Consumer Protection Act 1987; or
      • any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    • Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are excluded.
    • Subject to clause 1:
      • we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to one hundred per cent (100%) of the total sums paid by you for products under such contract.
  1. How we may use your personal information
    • How we will use your personal information. We will only use your personal information as set out in our https://www.internationaldistribution.net in our privacy policy.
  2. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • CONSUMERS ONLY. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    • BUSINESSES ONLY. Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

CO2 tyre inflators offer exceptional inflation, performance, and speed. Since gas cylinders were first introduced as part of a motorcycle repair kit during the 1980s, they have continued to thrive, becoming an integral part of innovative inflators, and hybrid pumps. We offer a fantastic choice of high performance gas cylinders, from some of the industry’s leading manufacturers. All of the tyre inflators we provide have been manufactured to the highest possible standard, in line with strict industry requirements.

Terms of Use Policy

By accessing our website, you agree to be bound by the following terms and conditions and your statutory rights as a consumer are not affected:

The gas inside our Cream Chargers is Nitrous Oxide. Inhalation of Nitrous Oxide carries a risk of serious health consequences if misused in the form of ‘laughing gas’. The risks of such misuse include narcosis, asphyxiation and potentially, death.

We have a policy of not selling Goods to any person whom we believe may be under 18 years of age or whom we believe may misuse the Goods in any way, this includes by flying them, by selling them to be misused or inhaling the gas in the chargers (also known as laughing gas). 

You confirm that you are the named purchaser and at least 18 years of age, and understand that you will be committing an offence if you provide false information to us. You confirm that you do not propose to misuse the Goods or to supply the Goods to anyone you believe (i) may be under 18 years of age, or (ii) may misuse the Goods. We reserve the right to refuse to sell our Goods to any person who we suspect may misuse them. 

We reserve the right to refuse to sell our Goods to any person who we suspect may supply the Goods (i) to persons under 18, or (ii) to persons who may misuse the Goods. We reserve the right to refuse to sell or to limit the number of Goods sold to any person. Without prejudice to the generality of clause 8.5 or any defences which may be available to us, insofar as you disregard the risks associated with inhalation of Nitrous Oxide, the warnings and instructions.

All persons that access our website, use our services, order after receiving promotional materials or buy products from www.internationaldistribution.net.co must be over 18 years old. We refuse to do business or engage with persons under the age of 18 years old. It as an offence to lie about your age.

Our products are for catering purposes only. www.internationaldistribution.net.co cannot take responsibility for damages resulting from the incorrect use of our product. Nitrous oxide can cause health issues if inhaled. These issues can include; narcosis, asphyxiation and potentially death. If we suspect our products are being abused, you will be barred from dealing with www.gastrocreamchargers.com.

You must take precautions if you choose to resell this product, ensuring that the buyer has no intention to abuse it.

Products contain pressurised gas and should be treated with the utmost caution, transported and stored safely.

Nothing contained in our website should be construed as advice and you are advised to take professional advice prior to using any product supplied by us.

Any damages or shortages in delivery must be reported to us via e-mail within 24 hours from receipt.

All orders placed on our website are subject to terms and conditions and www.internationaldistribution.net.co

 reserves the right to cancel any order. 

Prices are correct at time of entering the data, however, we reserve the right to amend or withdraw a price without notice.

All images and descriptions on our website are a ‘fair’ view of the product(s), but cannot be relied upon to be 100% accurate and should be used as a guide only.

This site is protected by copyright, no images or data should be copied, replicated or downloaded without prior permission.

www.internationaldistribution.net.co is not responsible for any damage to computer or otherwise in anyone accessing our website and data contained within.

www.internationaldistribution.net.co reserves the right to amend or change the Terms and Conditions at any time and without notice.

TERMS and CONDITIONS

To protect your own interests please read the conditions carefully before you order or accept delivery. If you are uncertain as to your rights under them or you want any explanation about them please CONTACT customer queries or email info@internationaldistribution.net BEFORE you place or accept the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from www.internationaldistribution.net you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.

These are the Standard Terms and Conditions of www.internationaldistribution.net (“the Seller”, “We” or “Us”) for certain products as set out in the pages on this site or on any promotional material distributed (“the Goods”).
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.

PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU.

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

1. Interpretation
1.1 In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘Contract’ means the contract for the sale of the Goods;
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
‘Delivery Area’ means United Kingdom
‘Goods’ which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
‘Order’ means any order placed by you with us for the supply of Goods;
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling ) Regulations 2000;
‘Web Site’ our presence on the world wide web, currently accessible via the address www.internationaldistribution.net
1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
1.3 Unless the context otherwise requires:-
1.3.1 words importing the singular shall include the plural and vice versa;
1.3.2 words importing the masculine gender shall include the feminine gender and vice versa;
1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.
1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

2. Basis of the sale
2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3. Orders
3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
3.6 We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

4. Price of the goods
4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.
4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
4.4 The total price is inclusive of any applicable value added tax.

5. Terms of payment
5.1 Upon providing us with details of the Payment Card and submitting the Order you:
5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and
5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.
5.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

6. Delivery
6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.
6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

7. Risk and property
7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.
7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

8. Warranties and liability
8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
8.4 Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
reject the Goods and receive a full refund;
or have the Goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
replace the Goods (or the part in question) free of charge or
at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
ii) such loss or damage is not a reasonably foreseeable result of any such breach;
iii) any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.
8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
8.7 We assume no responsibility for the contents of any other web sites to which this Web Site has links.

9. Right to Cancel
9.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.
9.2 During the cooling off period any cancellation must be given by written notice by either party.
9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
9.4 The right to cancel this contract will not apply in respect of:
Personalised Goods or Goods made to your specification
Audio, video recordings (including DVDs) or computer software you have unsealed
Betting games or lottery services
Newspapers and magazines
Food, drink or other Goods intended for everyday consumption.
Contracts for accommodation, transport, catering or leisure services which are arranged for a specific time or date, e.g. train, airline or concert tickets or hotel bookings
Timeshare and package holidays
9.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us .

10. Communications
10.1 Any communication sent electronically by e-mail or otherwise:
10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;
10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;
10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;
10.1.4 will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.

11. General
11.1 Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.
11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.
11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.
11.6 The headings in these Conditions are for convenience only and will not affect their interpretation.

11.7. Should the stated brand of the product be out of stock or otherwise unavailable, we reserve the right to send a different brand in its place without prior notice.

Gas, Whipper and Cartridge Safety

Gas and Whipper Safety

Working with some of the industry’s leading manufacturers, we have sold more than 50,000 cream whippers over the past 5 years.

All of the cream whippers and cream chargers we supply have been manufactured to the highest possible standard in order to optimise performance, reliability, and functionality in a wide range of commercial kitchen environments.

Offering outstanding performance when it comes to whipping up sauces, mousses, whipped cream, and more, all of our products not only enhance productivity in the kitchen, but they also offer great value for money.

We sell two types of cream whippers, including Aluminium whippers with plastic heads that are designed for use at home, and professional stainless-steel whippers, which can be used in a whole host of professional catering environments. Aluminium whippers are not suitable for heavy commercial use and must not be put into dishwashers.

In any kitchen environment, it’s vital that safety remains a top priority, especially when it comes to preventing accidents. After all, the kitchen is full of potentially harmful tools, utensils, and appliances that, if not used correctly, could cause accidents.

Nobody likes to think that the worst could happen, however safety should always be at the forefront of your mind when you’re choosing kitchen appliances from trusted and professional suppliers.

After all, manufacturers that take short cuts with safety features and manufacturing processes, instantly put their customers at risk, and this can result in tragedy.

For example, it was recently reported in the media that a lady tragically died after buying a cheap Chinese-made whipper online. Rebecca Burger, a lifestyle blogger, who was only 33 when she suffered a cardiac arrest after the whipped cream dispense has exploded and stuck to her chest has been injecting gas into the metal canister when it exploded.

This once again highlights the importance of going to a reputable supplier for all of your kitchen appliances, including whipped cream dispensers.

Gas Cartridge Safety

N20 Nitrous Oxide

  • Before attempting to use any of our gas cartridges, ensure that you take the time to read through the manufacturer’s instructions that come complete with all of our products.
  • When using your cream whipper, no more than 1 charger should be released in a 1/4L or 1/2 litre whipper, and no more than 2 chargers for a 1 litre whipper.

Important safety information:

  • The chargers contain Nitrous Oxide or Carbon Dioxide under great pressure. Any attempt to pierce the sealing cap of these chargers without the correct equipment could result in EXPLOSION INJURY & SERIOUS FREEZE BURNS.
  • EXPLOSION DANGER – do not incinerate or expose chargers to the sun or heat. Temperature not to exceed 50C.
  • Do not dispose of full chargers as they could cause injury to others
  • Keep out of reach of children.
  • Pressurised gas cartridges must not be taken on board an aeroplane. No excuses, you may be prosecuted.

IMPORTANT SAFETY DATA:

  • Cartridge contains Nitrous Oxide (E942) under high pressure.
  • Please only use with a device approved for this cartridge and follow manufacturer’s instructions.
  • Non-aerosol. Non-refillable. Recyclable steel.
  • Never dispose of full cartridges.
  • Keep out of reach of children.
  • Explosion danger: 50C max temperature.
  • Do not take on board an aircraft.
  • Colour: Silver or Grey.
  • For food use only.
  • If you are burnt by freezing N2O you must immediately seek medical advice. A N2O burn can cause deep tissue damage, which is not immediately obvious at the time of the injury.

C02 Carbon Dioxide Cartridges

More information about CO2:
CO2 or Carbon Dioxide is an odourless, colourless, non-inflammable gas with a light sour taste, it does not contain any minerals, salts, or other solid ingredients. Our CO2 Chargers are filled with 100% pure CO2.

For soda syphons, you should use 2 for a 1L and 3 for a 2 litre, as an explosion could occur from excessive pressure if you use more than stated.

Warning – The cartridge is filled with liquefied gas under high pressure. Please ensure that the cartridge is empty of gas before removing it from your device. Cartridges can get extremely cold when punctured.
If you are burnt by freezing gas, you must immediately seek medical advice. A high-pressure gas burn can cause deep tissue damage, which is not always immediately obvious at the time of the injury.

IMPORTANT SAFETY DATA:

  • Cartridge contains Carbon Dioxide (E290) under very high pressure.
  • Please only use with a device approved for this cartridge and follow manufacturer’s instructions.
  • Non-aerosol. Non-refillable. Recyclable steel.
  • Never dispose of full cartridges.
  • Keep out of reach of children.
  • Explosion danger: 50C max temperature.
  • Do not take on-board an aircraft.
  • Colour: Gold.
  • If you are burnt by freezing CO2, you must immediately seek medical advice. A CO2 burn can cause deep tissue damage, which is not always immediately obvious at the time of the injury.

Carriage by Sea or Road

The cartridges are safe for both sea and road transport

UN 1070 Nitrous Oxide, Class 2.2 [5.1] – not subject to ADR or IMDG providing there is no more than 25 g of the gas under SP 584
In the case of our chargers and cartridges, all items are well under the 25g level and as such has special provision for both Sea & Road transport.